Privacy Policy for Cloudpeak Books
Cloudpeak Books is committed to protecting your privacy. This policy describes how we collect, use, and share your personal information when you visit our site, purchase books or merchandise, register for events, or participate in our workshops. We operate in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Singapore's Personal Data Protection Act (PDPA).
1. Information We Collect
We collect various types of information in connection with the services we provide:
- Personal Identification Information: This includes your name, email address, postal address, and phone number when you make a purchase, register for an event, subscribe to our newsletter, or create an account on our site.
- Transaction Data: Details about books and merchandise you purchase, event registrations, and payment information (e.g., credit card numbers) are collected. We do not store full payment card details; these are processed securely by third-party payment processors.
- Event Participation Data: If you attend author readings, workshops, or other events, we may collect information regarding your attendance and participation preferences to improve future offerings.
- Technical Data: When you access our online platform, we automatically collect information about your device and usage, including your IP address, browser type, operating system, referring URLs, and pages viewed. This helps us administer our site and understand user behavior.
- Communication Data: Records of your communications with us, such as inquiries through our contact forms or emails.
2. How We Use Your Information
Your information is used for various purposes to enhance your experience with Cloudpeak Books:
- To Provide Services: Processing and fulfilling your orders for books and merchandise, managing event registrations, and providing customer support.
- To Personalize Your Experience: Understanding your preferences to recommend books, events, or merchandise that might interest you.
- For Communication: Sending you updates about your orders, event reminders, newsletters, and promotional materials about new books, upcoming events, or special offers (with your consent where required).
- To Improve Our Offerings: Analyzing site usage and customer feedback to improve our retail services, event programming, and online platform functionality.
- For Security: Detecting and preventing fraud, responding to legal requests, and protecting our legal rights and interests.
3. Legal Basis for Processing Personal Data
We process your personal data based on the following legal grounds:
- Performance of a Contract: When processing is necessary to fulfill an order, register you for an event, or perform other services you have requested.
- Legitimate Interests: For purposes such as improving our services, preventing fraud, and sending you marketing communications that we believe are of interest to you, provided your rights and freedoms are not outweighed.
- Consent: When you provide explicit consent for specific processing activities, such as subscribing to our newsletters. You have the right to withdraw your consent at any time.
- Legal Obligation: When processing is necessary to comply with a legal or regulatory obligation.
4. Sharing Your Information
We may share your personal information with:
- Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, shipping, web hosting, marketing, and analytics. These providers are obligated to protect your data and only use it for the purposes we specify.
- Event Partners: In cases of co-hosted events, we may share attendee lists with co-organizers, with your explicit consent where required or based on contractual necessity for event execution.
- Legal Compliance: If required by law, court order, or to protect our rights, property, or safety, or the safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
We do not sell or rent your personal information to third parties for their marketing purposes.
5. International Data Transfers
As a business operating in Singapore, your data is primarily processed here. However, some of our service providers may operate in other countries. When we transfer your personal data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission or equivalent measures under local laws, to ensure your data is treated securely and in accordance with this privacy policy.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
7. Your Data Protection Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable data protection laws.
8. Security of Your Information
We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the internet or method of electronic storage is 100% secure.
9. Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our site may become inaccessible or not function properly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any new policy on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Cloudpeak Books
18 Maxwell Road, #02-11 Maxwell Chambers,
Singapore, Singapore, 069114,
Singapore.